More details about the particular pricing plans can be found below. On the other hand though, you might be pleased to learn that there is a 14-day free trial available for all types of plans except the most expensive one. Zendesk bot pricingįirst of all, Zendesk doesn’t offer any free plans, which is a little bit of a shame. I also think it can help companies improve their efficiency and provide better service to their customers, should they have the budget to use this tool. Overall, I can see the chatbot as a valuable addition to customer support teams. While the chatbot may occasionally struggle with understanding more complex or unique inquiries, it performs well in general. I found it helpful and effective for handling customer inquiries, as well as easy to use. Overall, as a user of the Zendesk chatbot, I can report to have had rather positive than negative experiences with the tool looking at its performance and usefulness. As the chatbot is trained with more examples of questions and answers, its performance can be improved over time in my opinion. They can answer a wide range of questions, allowing human agents to focus on more complex tasks. Zendesk chatbots use artificial intelligence and machine learning to handle customer inquiries automatically. By following the instructions provided by Zendesk, I was able to navigate through the whole process pretty easily and without any bigger efforts. When it comes to implementing the chatbot, I didn’t find anything I could complain about here. Secondly, it’s possible to integrate Zendesk with a nice range of tools many people use every day, like Slack or Shopify. Firstly, you can set up an answer bot with article recommendations for your customers, which I think is awesome. The fact that everything is almost the same color makes the different options mix together, creating a sense of overwhelm and being lost.Īs for the available features, I was positively surprised by a few. It takes time to learn where all the features are, even despite the little, short tutorials in the form of pop-ups and videos. Zendesk chatbot features and implementationįinally after getting through the registration process, I was able to dive deep into Zendesk’s features and everything implementation-related.įirst of all, I must admit I’m not the biggest fan of Zendesk’s visual design. I found it useful that Zendesk asks these questions to help me take advantage of the trial in the best way possible. Have you ever set up a customer support solution?.By answering 4 simple questions from Zendesk, I was able to make some positive changes to my trial that would make me enjoy it more. ![]() Right after registration, I was met with some ways to improve the experience of my trial. I would say the process is definitely easy for newbies, so you shouldn’t find it too difficult. In general, I didn’t encounter any issues during the sign up process except for the moments when I thought my confirmation email wouldn’t arrive. When you’re creating your account to take advantage of a trial, you are asked to provide the following details: This is what made the sign up process this long. It’s worth noting that I had to wait for about 18 minutes to get my confirmation email. It was longer compared to registering with others solutions, some of which just took a few minutes. In total, everything took me about 20 minutes. This is when I was able to start the registration process. ![]() To get started with Zendesk’s chatbots, I headed to their website and clicked on the “ Free Trial” button. Getting started with the Zendesk chatbot feature Takes time to learn all the features properly.
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